Welcome to Starline Van Lines® (“Starline,” “we,” or “us”). This Privacy Policy (“Policy”) explains how we collect, use, and protect personal information obtained through our website, StarlineVanlines.us (the “Website”). By using the Website, you consent to this Policy. Please review it carefully.

1. Scope of the Policy

This Policy applies only to information collected through our Website. It does not cover data collected by any other means, such as offline communications or other third-party sites. Note that we may periodically update this Policy, as described in Section 11.

2. Information Collection

We collect personally identifiable information (“PII”) provided voluntarily by users. PII may include, but is not limited to, your name, address, email, phone number, and company details. This information enables us to provide you with a moving quote and, if needed, connect you with other moving services in your area.

3. Consent to SMS Communication

By providing information through SMS, you agree to the terms of this Policy. This includes agreeing to any future updates to the SMS terms, as outlined here. If you do not agree, please refrain from using SMS for any interactions.

4. Use and Sharing of Information

We use your PII to deliver services, such as providing quotes or arranging third-party services relevant to your move. This information may also be used for:

• Enhancing and personalizing user experience on our Website
• Sending you updates or promotional materials that may interest you
• Performing analytics and conducting research
• Displaying ads tailored to your interests

Your PII may also be shared with third-party vendors who assist with services like customer support, order fulfillment, and advertising. They are permitted to use your PII solely to provide these services.

Additionally, PII may be disclosed as required by law, such as to comply with legal processes or protect the rights, property, or safety of Starline or others.

5. Protection of Your Information

We prioritize the security of your PII, utilizing industry-standard measures like firewalls and secure passwords to safeguard stored data. Sensitive data (e.g., financial information) is protected with encryption and secure transfer protocols, such as SSL.

However, we cannot guarantee complete security of PII, given the inherent risks of online data transmission. Please exercise caution and avoid sharing sensitive information where possible. If you suspect misuse of your PII, please contact us at info@starlinevanlines.com.

6. Non-Personally Identifiable Information

We may also collect non-PII, such as:

• Authentication Tokens: Used for streamlined logins on recognized devices.
• Device Identifiers: Data related to the device used to access the Website.
• Other Information: Any feedback, suggestions, or images provided may be used by us as allowed by law.

Non-PII may be analyzed and shared with third parties for analytics and improvements to our services, or as legally required.

7. Accessing and Updating Your Information

To review or correct your PII, please email us at info@starlinevanlines.com with your request.

8. Third-Party Links

Our Website may contain links to external websites, over which we have no control. This Policy does not apply to those third-party websites, and we encourage you to review their privacy policies.

9. Children’s Privacy

Our Website is intended for users aged 18 and older. We do not knowingly collect PII from minors under 18. If we learn that a minor has provided us with PII, we will promptly delete it.

10. Data Transfer and Consent

By providing your PII to Starline, you consent to its collection, processing, and transfer to the United States or other countries as per applicable data protection laws.

11. Policy Changes

We may revise this Policy at any time. All updates are effective upon posting to the Website. Continued use of our Website after any changes signifies your acceptance of the updated Policy.

12. Contact Information

For questions or concerns regarding this Policy, please reach out to us at info@starlinevanlines.com.